Welcome To Mountain Water District

Welcome To Mountain Water District

The Mountain Water District serves the water and sewer utility needs for all of the unincorporated area of Pike County. Mountain Water District was created by the merger of Pond Creek Water District, Marrowbone Water District and Shelby Valley Water District on July 1, 1986. Mountain Water District provides water service to more than seventeen thousand (17,000) homes and businesses in Pike County and sewer service to more than twenty-three hundred (2,300) homes and businesses.

News

JOB OPENING - 5/17/2019

THE MOUNTAIN WATER DISTRICT CURRENTLY HAS AN JOB OPENING FOR A CUSTOMER SERVICE CLERK

THE POSITION SHALL INCLUDE BUT NOT BE LIMITED TO THE FOLLOWING FUNCTIONS:

PROVIDE A WIDE ARRAY OF CUSTOMER SERVICE FUNCTIONS BOTH ON THE TELEPHONE AND I PERSON.

GENERATE AND DISTRIBUTE WORK ORDERS FOR A WIDE VARIETY OF CUSTOMER COMPLAINTS AND FOR REPAIR AND MAINTENANCE.

EXPLAIN BILLING PRACTICES AND RATES.

CONDUCT RESEARCH INTO CUSTOMER ACCOUNTS IN ORDER TO ANSWER CUSTOER INQUIRES AND UPDATE CUSTOMER ACCOUNTS AS NEEDED.

PERFORM ALL FUNCTIONS OF THE CUSTOMER SERVICE DEPARTMENT, INCLUDING CASHIER AND BILLING

REQUIREMENTS:

KNOWLEDGE OF CUSTOMER SERVICE PRACTICES AND CUSTOMER-ORIENTED  TELEPHONE ETIQUETTE.

WORKING KNOWLEDGE OF MIRCOSOFT OFFICE APPLICATIONS(EXCEL, WORK, ETC.) AND BASIC OFFICE MACHINES.

HIGH SCHOOL DIPLOMA OR GED

APPLY IN PERSON AT 6332 ZEBULON HIGHWAY, PIKEVILLE, KY  41501

MOUNTAIN WATER DISTRICT IS AN EQUAL OPPORTUNITY PROVIDER AND EMPLOYER

Posted By: KL
ADDITIONAL PHONE NUMBERS - 1/29/2019

ANY CUSTOMER HAVING ISSUES CONTACTION OUR OFFICE, CALLING AND THE LINE JUST RINGS, ON OUR MAIN NUMBER OF 606-631-9162 SHOULD, INSTEAD CALL, ONE OF THE FOLLOWING NUMBERS:

606-631-4000

606-631-9167

606-631-9171

606-631-1721

606-631-9172

 

Posted By: KL
PAY BY PHONE NUMBER - 7/13/2015

CUSTOMERS WISHING TO PAY BY PHONE WILL NEED TO CALL 1-855-984-1204. THIS IS AN AUTOMATED PAYMENT SYSTEM AND YOU WILL WANT TO HAVE YOUR ACCOUNT # WHEN CALLING. WE WILL ONLY BE ACCEPTING PAYMENTS AT OUR OFFICE NUMBER IF THE ACCOUNT HAS BEEN DISCONNECTED. CUSTOMERS WILL BE ABLE TO PAY USING AN ECHECK OR DEBIT/CREDIT CARD AT THIS NUMBER. PLEASE NOTE THAT PAYMENTS WILL BE PROCESSED THE NEXT BUSINESS DAY. IF YOU ARE UP FOR DISCONNECTION YOU WILL WANT TO STOP BY OUR OFFICE TO PAY TO AVOID DISCONNECTION OF SERVICE.

Posted By: KL
SIGN UP FOR EMERGENCY NOTIFICATIONS - 3/5/2015

TO SIGN UP FOR GENERAL AND EMERGENCY NOTIFICATIONS SUCH AS BOIL WATER ADVISORIES CLICK HERE

Posted By: KL