Welcome To Mountain Water District

Welcome To Mountain Water District

The Mountain Water District serves the water and sewer utility needs for all of the unincorporated area of Pike County. Mountain Water District was created by the merger of Pond Creek Water District, Marrowbone Water District and Shelby Valley Water District on July 1, 1986. Mountain Water District provides water service to more than seventeen thousand (17,000) homes and businesses in Pike County and sewer service to more than twenty-three hundred (2,300) homes and businesses.

News

BOIL WATER ADVISORY - 5/29/2020

THERE IS CURRENTLY A BOIL WATER ADVISORY FOR THE FOLLOWING AREA:

ALL OF SMITH FORK OF PHELPS AND ALL SIDE HOLLOWS.

Posted By: KL
MOUNTAIN WATER DISTRICT-SPECIAL MEETING - 5/28/2020

THE MOUNTAIN WATER DISTRICT'S BOARD OF COMMISSIONERS HELD A SPECIAL MEETING ON MAY 28, 2020. THE MEETING CAN BE VIEWED HERE. YOU WILL NEED THE FOLLOWING PASSWORD: 6G+y=97*

Posted By: KL
BOIL WATER ADVISORY - 5/28/2020

THERE IS CURRENTLY A BOIL WATER ADVISORY FOR THE FOLLOWING AREA:

MARROWBONE AREA FROM HENRY CLAY TO THE MOUTH OF BOWLING FORK ON STATE HWY 195, INCLUDING BOWLING FORK UP TO HOUSE NUMBER 881

 

Posted By: KL
BILL ASSISTANCE - 5/18/2020

AS OF FRIDAY, MAY 15, 2020 TEAM KENTUCKY FUND APPLICATIONS ARE BEING ACCEPTED AT https://teamkyfund.ky.gov. THIS IS THE FUND THAT WILL HELP PAY FOR WATER AND SEWER BILLS FOR APPLICANTS WHO QUALIFY, AMOUNG NUMEROUS OTHER THINGS. THE GUIDELINES HAVE TO BE MET TO BE ACCEPTED.

PLEASE CONTACT YOUR LOCAL COMMUNITY ACTION OUTREACH OFFICE IF YOU HAVE QUESTIONS ABOUT THE APPLICATION PROCESS. YOU CAN LOCATE YOUR COUNTY OFFICE, AS WELL AS FIND INFORMATION ABOUT ADDITIONAL COVID-19 RESOURCES, ON CAK'S WEBSITE AT www.capky.org.

Posted By: KL
MOUNTAIN WATER DISTRICT-SPECIAL MEETING - 4/30/2020

THE MOUNTAIN WATER DISTRICT'S BOARD OF COMMISSIONERS HELD A SPECIAL MEETING ON APRIL 30, 2020. THE MEETING CAN BE VIEWED HERE. YOU WILL NEED PASSWORD: 7n*9yO53

 

Posted By: KL
MOUNTAIN WATER DISTRICT-SPECIAL MEETING - 4/22/2020

THE MOUNTAIN WATER DISTRICT HELD A SPECIAL CALLED BOARD MEETING ON APRIL 22, 2020. THE RECORDING OF THE MEETING CAN BE VIEWED HERE. YOU WILL NEED TO ENTER THE FOLLOWING PASSWORD: 1J.?f9L=

Posted By: KL
HAVING ISSUES CONTACTING US VIA TELEPHONE - 4/17/2020

CUSTOMERS ATTEMPTING TO CONTACT US VIA PHONE MAY EXPERIENCE ISSUES. WE CURRENTLY ONLY HAVE ONE PNONE LINE. IF YOU ARE HAVING ISSUES REACHING US YOU MAY SENT US AN EMAIL AT mtwaterbilling@gmail.com or mtwaterbilling2@gmail.com WITH YOUR NAME, ACCOUNT NUMBER, THE ISSUE YOU ARE HAVING, AND A CONTACT PHONE NUMBER AND WE WILL CONTACT YOU AS SOON AS POSSIBLE

Posted By: KL
PUBLIC NOTICE-PART 1 - 3/17/2020

THE MOUNTAIN WATER DISTRICT IS COMMITTED TO CONTINUING TO PROVIDE THE CITIZENS OF PIKE COUNTY WITH SAFE, DEPENDABLE, QUALITY WATER AND WASTEWATER SERVICE DURING THIS DIFFICULT TIME. IN ORDER TO ACCOMPLISH THIS ENDEAVOR AND KEEP OUR EMPLOYEES PROTECTED, THE dISTRICT WILL IMPLEMENT THE FOLLOWING PROCEDURES EFFECTIVE MARCH 18, 2020.

 

THE MOUNTAIN WATER DISTRICT OFFICE WILL BE CLOSED TO THE PUBLIC. ALL PAYMENTS, CORRESPONDENCE AND REQUEST FOR SERVICE SHALL BE CONDUCTED THROUGH THE FOLLOWING MEANS:

   *MAIL: P.O. BOX 3157, PIKEVILLE, KY 41502

   *DROP BOX: LOCATED OUTSIDE OF THE MWD OFFICE BUILDING. PAYMENTS

     MADE THROUGH THE DROP BOX MUST CONTAIN CHECK OR MONEY ORDER WITH

     WITH THE PAYMENT STUB. NO CASH PAYMENTS ARE TO BE DEPOSITED IN THE

     DROP BOX.

   *INTERNET: MWD'S WEBSITE IS WWW.MOUNTAINWATERDISTRICTKY.COM

      THIS SITE SHOULD BE USED TO OBTAIN THE LATEST MWD NEWS AND UPDATES,

      ACCESS YOUR ACCOUNT, AND PAY YOUR BILL.

   *TELEPHONE: THE MAIN MWD TELEPHONE NUMBER IS 606-631-9162. MWD

       STAFF MAY STILL BE CONTACTED AT THIS NUMBER FOR ANY CUSTOMER ISSUES

       AND TO MAKE PAYMENTS OVER THE TELEPHONE DURING REGULAR BUSINESS

       HOURS OF 8:00 AM TO 4:30 PM, MONDAY THROUGH FRIDAY.

Posted By: KL
PUBLIC NOTICE PART 2 - 3/17/2020

IN ACCORDANCE WITH THE PUBLIC SERVICE COMMISSION RECOMMENDATIONS, MWD WILL CEASE DISCONNECTION FOR NON-PAYMENT ACTIVITIES DURING THIS DIFFICULT TIME. THIS, IN NO WAY, MEANS THAT OUR CUSTOMERS ARE FREE FROM THEIR OBLIGATION TO PAY THEIR BILL ON TIME EACH MONTH, BUT THAT WE WILL CERTAINLY MAKE ARRANGEMENTS WITH ANY CUSTOMER WHO IS HAVING A DIFFICULT TIME OR WHOSE JOB HAS BEEN AFFECTED BY THIS EVENT, IN ORDER TO PREVENT THEM FROM FALLING BEHIND. WE REQUEST THAT IF YOU ARE HAVING TROUBLE PAYING YOUR BILL, THAT YOU CONTACT THE OFFICE DURING REGULAR BUSINESS HOURS AT 606-631-9162 OR VIA OUR WEB SITE (MOUNTAINWATERDISTRICTKY.COM) AND GIVE US THE OPPORTUNITY TO HELP TO KEEP YOU ON TRACK DURING THIS DIFFICULT TIME.

 

MWD STAFF WILL CONTINUE TO MAINTAIN QUALITY WATER AND WASTEWATER SERVICE. THE DISTRICT REQUEST THAT OUR CUSTOMERS AVOID MAKING CONTACT WITH OUR STAFF MEMBERS DIRECTLY. ANY QUESTIONS OR CONCERNS ARE TO BE ADDRESSED THROUGH ONE OF THE ABOVE RECOMMENDED MEANS OF COMMUNICATION WITH THE DISTRICT.

 

PLEASE BE ASSURED THAT MWD IS TAKING THE CURRENT STATE OF EMERGENCY VERY SERIOUSLY AND IS DOING EVERYTHING POSSIBLE TO ENSURE THE SAFETY OF THEIR EMPLOYEES, AS WELL AS THE PUBLIC, WHILE MAINTAINING QUALITY, DEPENDABLE SERVICE DURING THIS DIFFICULT TIME. THE DISTRICT WILL MAKE EVERY EFFORT TO DISTRIBUTE THIS INFORMATION TO EVERY VALUED CUSTOMER THROUGH THE RAVE NOTIFICATION SYSTEM, NEWSPAPER, RADIO, AND THROUGH THE MWD WEBSITE. WE REQUEST THAT OUR CUSTOMERS REMAIN CALM AND BE PATIENT WITH US THROUGH THIS TRANSITION IN PROCEDURES, WHICH WILL BE IN EFFECT UNTIL FURTHER NOTICE OR UPON CONFIRMATION FROM THE GOVERNOR'S OFFICE THAT THE CURRENT STATE OF EMERGENCY IS SUSPENDED.

Posted By: KL
PURCHASED WATER ADJUSTMENT - 2/28/2020

THE MOUNTAIN WATER DISTRICT HAS FILED AN APPLICATION WITH THE KENTUCKY PUBLIC SERVICE COMMISSION FOR A PURCHASED WATER ADJUSTMENT. THE REQUEST IS DUE TO AN INCREASE IN THE WHOLESALE RATES THE DISTRICT PAYS FROM IT SUPPLIERS, THE CITY OF PIKEVILLE AND THE CITY OF WILLIAMSON. THE REQUESTED DATE OF THE RATE INCREASE IS FOR WATER SOLD ON AND AFTER FEBRUARY 28, 2020.

ANY PERSON MAY EXAMINE THIS APPLICATION AT THE OFFICES OF THE MOUNTAIN WATER DISTRICT LOCATED AT 6332 ZEBULON HWY, PIKEVILLE, KY 41501 OR ON THE DISTRICT'S WEBSITE HERE.

THE APLLICATION MAY ALSO BE EXAMINED AT THE PUBLIC SERVICE COMMISSION'S OFFICE LOCATED AT 211 SOWER BOULEVARD, FRANKFORT, KY, MONDAY THROUGH FRIDAY, 8:00 A.M. TO 4:30 P.M, OR THROUGH THE COMMISSION'S WEBSITE HERE.

Posted By: KL
SIGN UP FOR EMERGENCY NOTIFICATIONS - 2/13/2020

TO SIGN UP FOR GENERAL AND EMERGENCY NOTIFICATIONS SUCH AS BOIL WATER ADVISORIES CLICK HERE

Posted By: KL
BELFRY POND SEWER PROJECT SIGN-UPS - 11/6/2019

ALL RESIDENTS IN THE BELFRY AREA FROM THE MOUTH OF FOREST HILLS TO MURPHY BOTTOM WHO HAVE NOT YET SIGNED UP FOR SEWER SERVICE ARE ENCOURAGED TO CONTACT TAMMY OLSON AT THE MOUNTAIN WATER DISTRICT OFFICE BY CALLING 606-631-9162 AS SOON AS POSSIBLE TO DO SO.

THE COST OF THE TAP FEE IS INCLUDED IN THE PROJECT AND IS WAIVED FOR RESIDENTS WITHIN THE PROJECT AREA WHO SIGN UP DURING THE CONSTRUCTION PHASE OF THE PROJECT.

HOWEVER, IF A RESIDENT CHOOSES NOT TO SIGN UP FOR THE SEWER SERVICE DURING THE CONSTRUCTION PHASE AND DECIDES THAT HE/SHE WANTS THE SERVICE AT A LATER DATE, THE RESIDENT WILL BE RESPONSIBLE FOR FULL PAYMENT OF THE TAP FEE AS OUTLINED IN THE DISTRICT'S TARIFF AT THAT TIME.

Posted By: TSO
RADIO READ METER INSTALLATION PROJECT - 11/6/2019

MOUNTAIN WATER DISTRICT IS CONDUCTING METER INSTALLATIONS THROUGHOUT PIKE COUNTY DURING THE MONTHS OF NOVEMBER AND DECEMBER OR UNTIL INCLIMATE WEATHER HALTS PROGRESS. WE WILL BEGIN AGAIN AS WEATHER PERMITS IN THE NEW YEAR.

THE CONTRACTORS FOR MOUNTAIN WATER DISTRICT WHO ARE PERFORMING THE METER INSTALLATIONS WILL BE WEARING REFLECTIVE SAFETY VESTS AND NAME BADGES AND HAVE THE MOUNTAIN WATER DISTRICT LOGO DISPLAYED ON THE SIDES OF THEIR VEHICLES. A MOUNTAIN WATER DISTRICT EMPLOYEE WILL ALSO BE ACCOMPANYING EACH CREW.

Posted By: TSO
TAP FEE PAYMENT PLAN - 6/14/2019

WE CURRENTLY OFFER PAYMENT PLANS FOR NEW WATER AND SEWER TAPS. THE PLAN WOULD CONSIST OF THE CUSTOMER PAYING 50% OF THE TAP FEE UP FRONT PLUS THEIR SECURITY DEPOSIT. THE REMAINING 50% COULD BE PAID OVER A 6 MONTH PERIOD ALONG WITH THE MONTH BILL FOR SERVICE. PLEASE CONTACT OUR OFFICE AT 606-631-9162 FOR ADDTIONAL INFORMATION.

Posted By: KL
OFFICE CONTACT PHONE NUMBERS - 1/29/2019

606-631-9162

606-631-4000

606-631-9167

606-631-9171

606-631-1721

606-631-9172

 

Posted By: KL
PAY BY PHONE NUMBER - 7/13/2015

CUSTOMERS WISHING TO PAY BY PHONE WILL NEED TO CALL 1-855-984-1204. THIS IS AN AUTOMATED PAYMENT SYSTEM AND YOU WILL WANT TO HAVE YOUR ACCOUNT # WHEN CALLING. WE WILL ONLY BE ACCEPTING PAYMENTS AT OUR OFFICE NUMBER IF THE ACCOUNT HAS BEEN DISCONNECTED. CUSTOMERS WILL BE ABLE TO PAY USING AN ECHECK OR DEBIT/CREDIT CARD AT THIS NUMBER. PLEASE NOTE THAT PAYMENTS WILL BE PROCESSED THE NEXT BUSINESS DAY. IF YOU ARE UP FOR DISCONNECTION YOU WILL WANT TO STOP BY OUR OFFICE TO PAY TO AVOID DISCONNECTION OF SERVICE.

Posted By: KL